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FAQ

Of course! The best way to place an order is through our online ordering system. However, you can also contact us at any of our locations and one of our Managers would be happy to assist you with placing an order over the phone or via email. Please note that, due to the high volume of orders that we fulfil during peak periods, we may occasionally be unable to accommodate your preferred order date and time.

Because we receive a large volume of pick-up orders for each day, we request that all call-ahead orders be placed by 5:00pm the day before. When circumstances allow, we do our best to accommodate same day pre-order requests, but in any event, you may always come into the shop during our regular business hours and purchase any number of cupcakes as a walk-in customer. Please note that Original Cakery may impose earlier order cutoff dates and times for order dates when we are fulfilling a high volume of pickup, delivery, and national shipping orders.

For all pick-up and delivery orders, we kindly request payment in advance. Our delivery drivers do not accept cash on delivery.

We recommend that you store your cupcakes at room temperature. If you will be consuming the cupcakes more than 24 hours after purchasing them, we recommend freezing them and they are good for up to 10 days after they are purchased. To thaw them, leave them at room temperature for 2–3 hours before they are to be served.

We are pleased to offer the following volume discounts at Original Cakery Cupcake:

  • 1 Cupcake: From £1.50
  • Half Dozen: From £6.00
  • Dozen: From £20.00
For orders of 50 Dozen or greater, we are happy to extend a 10% discount off our dozen price. For orders of 100 Dozen or greater, we are happy to extend a 20% discount off our dozen price. We are also pleased to offer custom fondant decorations at no additional charge. For large volume orders, please contact one of our locations and a Manager would be delighted to assist you. For corporate orders involving multiple locations or multiple recipients located in different cities, please contact customorders@originalcakery.com.

Original Cakery is pleased to offer both gluten-free and vegan cupcake flavours and we are constantly adding new flavours to our menu. However, Original Cakery is not an allergen-free bakery. Since we bake with high volumes of wheat (gluten) flour and dairy products on our premises, we advise customers with gluten or dairy allergies to err on the side of caution and refrain from eating our cupcakes.

Original Cakery is NOT a nut-free bakery. Many of our flavours contain peanuts or other nut products. We recommend that customers with nut allergies err on the side of caution and refrain from eating our cupcakes.

We decorate our cupcakes with a variety of handmade fondant hearts, flowers, and other seasonal decorations. Original Cakery is also pleased to offer custom fondant decorations for special occasions including holidays, birthdays, weddings, bridal showers, baby showers, and corporate events. In addition, cupcakes can be customised with personal monograms, corporate logos, or photos replicated on fondant. Custom decorations are offered at no additional charge. To inquire about placing a customised cupcake order, please contact and a Manager would be delighted to assist you. For corporate orders involving multiple locations or multiple recipients located in different cities, please contact customorders@originalcakery.com.